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Mandatory Use Of ArriveCan APP

As of November 21, 2020, all travelers to Canada will be

required to submit their information digitally through the

ArriveCAN application prior to boarding their flight in case of air

travel, or before arriving at the Point of Entry, if travelling by

land or sea.

The ArriveCAN application, which is available on Android and iOS

platforms, can be easily downloaded onto a mobile phone from their

respective app stores. ArriveCAN is also available online via (https://arrivecan.cbsa-asfc.cloud-nuage.canada.ca/privacy).

ArriveCAN enables passengers to submit the following information

easily and securely:

  • Provide required travel and contact information
  • Outline mandatory quarantine plan (unless exempt under specificconditions)
  • Provide COVID-19 symptoms self-assessment

The information must be submitted before the passenger boards

the flight to Canada. The passengers will be required to show their

ArriveCAN receipt when seeking entry into Canada. A border services

officer will verify that the information was submitted digitally.

Passengers who fail to comply with this requirement may face

additional delays at the border for public health questioning, or

even be subject to enforcement action which could result in $1000


After arriving to their destination, the passengers are required

to use ArriveCAN (or call 1-833-641-0343) within 48 hours to

confirm that they have arrived at the address provided for their

quarantine location. They are also required to use the app to

provide daily COVID-19 symptom self-assessment for the duration of

their quarantine period.

Inputting information via the mobile app will generate a summary

of traveler information, which will be used by Border Services

Officers and Quarantine Officers at ports of entry to support

health screening protocols. ArriveCAN information will ensure that

travelers comply with the mandatory isolation orders. You may be

contacted during your mandatory isolation period for verification

of compliance.

The content of this article is intended to provide a general

guide to the subject matter. Specialist advice should be sought

about your specific circumstances.

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