United Kingdom – UK Visas & Immigration Department to Charge for Certain Enquiries
August 28, 2017
Effective June 1, 2017, the UK Visas & Immigration (UKVI) department has implemented new charges in contacting them in regards to out of country visa applications.
The new changes are outlined below:
- Telephone and email enquiries to UKVI regarding an out of country application is now chargeable;
- Phone calls are charged £1.37 per minute for on the helpline, in addition to the standard network charge
- Email enquiries are charged £5.48 per email enquiry, though will cover all subsequent emails relating to the same enquiry with payment to be made online by debit or credit card
- The phone numbers and opening hours of the UKVI department have changed;
- Languages offered has been reduced to eight;
Sponsored license holders who use the premium customer service will not be affected by the new charges.