Global Alerts

Malaysia – Stricter Enforcement by MYXpats of Personnel Authorized to Handle Immigration Applications

Effective November 12, 2018, MYXpats (via the ESD portal) will strictly enforce that only personnel named in the company’s Letter of Undertaking (LOU) will be allowed to handle immigration applications.

This rule was already in effect but was not strictly enforced until now.

What is the Letter of Undertaking (LOU)?

The LOU is essentially a document that states the names of the following authorized personnel:

  • Endorser/Signatory – the person signing all application paperwork and receiving notifications from MYXpats;
  • Login User – the person receiving notifications from MYXpats;
  • Submission Officers – the persons submitting applications, endorsements, passports and collection of passports.

If the current Submission Officer is Party A but Party B is listed in the LOU, the application cannot be submitted and/or passports cannot be submitted or collected.

The only exception is that a Malaysian employee of the company can manage the endorsement, submission and collection provided that said employee shows proof of employment, i.e. an EPF statement.

Action Items

  • Companies should review the names currently indicated in their latest LOU to ensure those individuals are the correct parties that are able to handle all immigration applications. Any changes to authorized personnel must be made immediately at MYXpats.
  • If the Endorser/Signatory is Individual X but he/she has already resigned from the company, a new authorized signatory must quickly be identified and updated in the LOU.
  • If the Submission Officer is not correctly listed in the LOU, this should be updated.

Send Us
a Message

Our team is eager to help your organization navigate the complexities of immigration law & relieve any visa processing frustrations that you are experiencing.

Subscribe to FGI's Bi-weekly Newsletter
Subscribe to Forum for Expatriate Management (FEM Detroit) Distribution List